/* =========================
   Ultra Modern Ticket UI
========================= */
.ticket-page-shell {
    display: flex;
    flex-direction: column;
    gap: 18px;
    color: #fff;
    max-height: calc(100vh - 92px);
    overflow-y: auto;
    overflow-x: hidden;
    padding: 2px 10px 22px 2px;
    scrollbar-width: thin;
    scrollbar-color: rgba(139, 92, 246, .65) rgba(255, 255, 255, .06);
}

.ticket-page-shell::-webkit-scrollbar,
.ticket-messages::-webkit-scrollbar {
    width: 8px;
}

.ticket-page-shell::-webkit-scrollbar-track,
.ticket-messages::-webkit-scrollbar-track {
    background: rgba(255, 255, 255, .05);
    border-radius: 999px;
}

.ticket-page-shell::-webkit-scrollbar-thumb,
.ticket-messages::-webkit-scrollbar-thumb {
    background: linear-gradient(180deg, rgba(139, 92, 246, .9), rgba(14, 165, 233, .75));
    border-radius: 999px;
}

.ticket-hero-card,
.ticket-panel,
.ticket-card,
.ticket-open-view,
.ticket-modal,
.admin-modal {
    position: relative;
    background:
        radial-gradient(circle at 14% 0%, rgba(168, 85, 247, .20), transparent 38%),
        radial-gradient(circle at 92% 20%, rgba(14, 165, 233, .16), transparent 34%),
        linear-gradient(135deg, rgba(31, 25, 55, .76), rgba(12, 18, 34, .78));
    border: 1px solid rgba(255, 255, 255, .12);
    box-shadow: 0 24px 80px rgba(0, 0, 0, .36), inset 0 1px 0 rgba(255, 255, 255, .08);
    backdrop-filter: blur(18px);
    -webkit-backdrop-filter: blur(18px);
    border-radius: 24px;
}

.ticket-hero-card {
    overflow: hidden;
    padding: 24px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 18px;
}

.ticket-hero-card::after,
.ticket-panel::after,
.ticket-card::before,
.ticket-open-view::after,
.ticket-modal::after {
    content: "";
    position: absolute;
    inset: 0;
    border-radius: inherit;
    pointer-events: none;
    background: linear-gradient(135deg, rgba(255,255,255,.12), transparent 28%, rgba(255,255,255,.04));
    opacity: .8;
}

.ticket-hero-card > *,
.ticket-panel > *,
.ticket-card > *,
.ticket-open-view > *,
.ticket-modal > * {
    position: relative;
    z-index: 1;
}

.ticket-eyebrow {
    text-transform: uppercase;
    letter-spacing: .14em;
    font-size: 11px;
    color: #c4b5fd;
    font-weight: 900;
    margin-bottom: 4px;
}

.ticket-title {
    font-size: clamp(26px, 3vw, 38px);
    line-height: 1.05;
    margin: 0;
    font-weight: 950;
}

.ticket-subtitle {
    max-width: 660px;
    margin: 9px 0 0;
    color: rgba(237, 241, 255, .74);
    font-size: 14px;
}

.ticket-container {
    min-height: 160px;
}

.ticket-toolbar {
    padding: 16px;
    margin-bottom: 16px;
    overflow: hidden;
}

.ticket-toolbar-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
}

.ticket-search-wrap {
    min-width: min(100%, 330px);
    flex: 1;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 11px 14px;
    border-radius: 16px;
    background: rgba(255, 255, 255, .07);
    border: 1px solid rgba(255, 255, 255, .11);
    box-shadow: inset 0 1px 0 rgba(255,255,255,.05);
}

.ticket-search-wrap svg {
    color: rgba(255, 255, 255, .72);
    flex: 0 0 auto;
}

.ticket-search {
    width: 100%;
    border: 0;
    outline: 0;
    color: #fff;
    background: transparent;
    font-size: 14px;
}

.ticket-search::placeholder {
    color: rgba(255, 255, 255, .48);
}

.ticket-filter-group {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.ticket-filter-btn,
.ticket-page-btn,
.ticket-primary-btn,
.ticket-secondary-btn,
.ticket-danger-btn,
.ticket-mini-btn {
    border: 1px solid rgba(255, 255, 255, .14);
    color: #fff;
    background: rgba(255, 255, 255, .08);
    border-radius: 14px;
    padding: 10px 14px;
    font-weight: 850;
    font-size: 13px;
    transition: transform .18s ease, border-color .18s ease, background .18s ease, box-shadow .18s ease;
}

.ticket-filter-btn:hover,
.ticket-page-btn:hover,
.ticket-primary-btn:hover,
.ticket-secondary-btn:hover,
.ticket-danger-btn:hover,
.ticket-mini-btn:hover {
    transform: translateY(-1px);
    border-color: rgba(255, 255, 255, .28);
    background: rgba(255, 255, 255, .13);
}

.ticket-filter-btn.active,
.ticket-primary-btn {
    background: linear-gradient(135deg, rgba(124, 58, 237, .96), rgba(14, 165, 233, .84));
    border-color: rgba(255, 255, 255, .25);
    box-shadow: 0 14px 34px rgba(98, 92, 255, .26);
}

.ticket-secondary-btn {
    background: rgba(255, 255, 255, .07);
}

.ticket-danger-btn {
    background: linear-gradient(135deg, rgba(255, 79, 119, .9), rgba(255, 125, 75, .78));
}

.ticket-mini-btn {
    padding: 7px 10px;
    border-radius: 11px;
    font-size: 12px;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.ticket-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 14px;
}

.ticket-card {
    overflow: hidden;
    padding: 18px;
    display: flex;
    flex-direction: column;
    gap: 15px;
    min-height: 148px;
}

.ticket-card::after {
    content: "";
    position: absolute;
    left: 0;
    right: 0;
    bottom: 0;
    height: 5px;
    background: linear-gradient(90deg, #8b5cf6, #06b6d4, #22c55e);
    opacity: .95;
}

.ticket-card[data-status="closed"]::after {
    background: linear-gradient(90deg, #64748b, #ef4444);
}

.ticket-card-main,
.ticket-card-meta,
.ticket-card-top,
.ticket-card-bottom,
.ticket-user-line,
.ticket-view-actions {
    display: flex;
    align-items: center;
    gap: 12px;
}

.ticket-card-main {
    justify-content: space-between;
    align-items: flex-start;
}

.ticket-card-left {
    min-width: 0;
}

.ticket-card-right {
    max-width: 380px;
    width: 38%;
    display: flex;
    justify-content: flex-end;
}

.ticket-card-top {
    justify-content: flex-start;
    margin-bottom: 10px;
}

.ticket-card-meta {
    justify-content: space-between;
    align-items: stretch;
    flex-wrap: wrap;
    padding-top: 13px;
    border-top: 1px solid rgba(255, 255, 255, .08);
}

.ticket-meta-chip {
    flex: 1 1 160px;
    min-width: 150px;
    padding: 11px 12px;
    border-radius: 16px;
    background: rgba(255, 255, 255, .055);
    border: 1px solid rgba(255, 255, 255, .08);
}

.ticket-meta-chip span {
    display: block;
    color: rgba(235, 241, 255, .52);
    font-size: 11px;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .06em;
    margin-bottom: 4px;
}

.ticket-meta-chip strong {
    color: #fff;
    font-size: 13px;
    word-break: break-word;
}

.ticket-open-btn {
    align-self: center;
    min-width: 130px;
}

.ticket-id-pill {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 7px 10px;
    border-radius: 999px;
    background: rgba(255, 255, 255, .08);
    color: #dbe5ff;
    font-weight: 900;
    font-size: 12px;
}

.ticket-status {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 7px 10px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 950;
    letter-spacing: .05em;
    text-transform: uppercase;
}

.ticket-status::before {
    content: "";
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: currentColor;
    box-shadow: 0 0 14px currentColor;
}

.ticket-status.open {
    color: #6ee7b7;
    background: rgba(16, 185, 129, .13);
}

.ticket-status.closed {
    color: #fca5a5;
    background: rgba(239, 68, 68, .13);
}

.ticket-type {
    font-size: 22px;
    font-weight: 950;
    margin: 0 0 4px;
    text-transform: capitalize;
}

.ticket-user-line {
    justify-content: flex-start;
    padding: 10px 12px;
    border-radius: 18px;
    background: rgba(255, 255, 255, .055);
    border: 1px solid rgba(255, 255, 255, .08);
}

.ticket-avatar,
.ticket-user-avatar,
.ticket-message-avatar {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    object-fit: cover;
    border: 1px solid rgba(255, 255, 255, .18);
    box-shadow: 0 10px 24px rgba(0, 0, 0, .26);
}

.ticket-user-avatar {
    width: 56px;
    height: 56px;
}

.ticket-user-name {
    font-weight: 850;
    color: #fff;
}

.ticket-muted,
.ticket-date,
.ticket-form-footer {
    color: rgba(235, 241, 255, .58);
    font-size: 12px;
}

.ticket-pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 8px;
    margin-top: 18px;
}

.ticket-page-btn.current {
    background: linear-gradient(135deg, rgba(255,255,255,.22), rgba(255,255,255,.12));
    color: #fff;
    pointer-events: none;
}

.ticket-empty {
    padding: 38px 20px;
    text-align: center;
    color: rgba(255, 255, 255, .74);
}

.ticket-open-view {
    overflow: hidden;
    padding: 18px;
}

.ticket-detail-head {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
    margin-bottom: 18px;
}

.ticket-ticket-title {
    font-weight: 950;
    margin: 6px 0 0;
}

.ticket-closed-alert {
    background: rgba(239, 68, 68, .12);
    border: 1px solid rgba(248, 113, 113, .23);
    border-radius: 18px;
    color: rgba(255, 255, 255, .86);
    padding: 13px 15px;
    margin-bottom: 14px;
}

.ticket-form-title {
    font-size: 15px;
    font-weight: 900;
    color: #dbe5ff;
}

.ticket-user-box,
.ticket-form-body,
.ticket-messages,
.ticket-reply-shell {
    border-radius: 20px;
    background: rgba(255, 255, 255, .055);
    border: 1px solid rgba(255, 255, 255, .09);
    padding: 14px;
}

.ticket-user-box {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 14px;
}

.ticket-user-steam {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    align-items: center;
    color: rgba(255, 255, 255, .62);
    font-size: 12px;
}

.ticket-form-body {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin-bottom: 10px;
}

.ticket-qa {
    padding: 12px;
    border-radius: 16px;
    background: rgba(0, 0, 0, .16);
    border: 1px solid rgba(255, 255, 255, .07);
}

.ticket-q {
    color: #c4b5fd;
    font-size: 11px;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: .08em;
    margin-bottom: 6px;
}

.ticket-a {
    color: rgba(255, 255, 255, .9);
    font-size: 14px;
    line-height: 1.45;
    word-break: break-word;
}

.ticket-messages {
    max-height: 58vh;
    overflow-y: auto;
    margin: 16px 0;
    scrollbar-width: thin;
    scrollbar-color: rgba(139, 92, 246, .65) rgba(255, 255, 255, .06);
}

.ticket-message {
    display: flex;
    gap: 10px;
    margin-bottom: 13px;
}

.ticket-message:last-child {
    margin-bottom: 0;
}

.ticket-message-bubble {
    max-width: min(740px, 100%);
    padding: 11px 13px;
    border-radius: 16px;
    background: rgba(255, 255, 255, .075);
    border: 1px solid rgba(255, 255, 255, .08);
}

.ticket-message-name {
    font-weight: 900;
    font-size: 13px;
}

.ticket-message-date {
    font-size: 10px;
    color: rgba(255, 255, 255, .52);
    margin-bottom: 5px;
}

.ticket-msg-text {
    color: rgba(255, 255, 255, .9);
    word-break: break-word;
}

.ticket-attachment-img {
    display: block;
    max-width: 320px;
    max-height: 280px;
    object-fit: cover;
    border-radius: 14px;
    margin-top: 10px;
    cursor: zoom-in;
    border: 1px solid rgba(255, 255, 255, .12);
}

.ticket-reply-shell {
    padding: 10px;
}

.ticket-reply {
    display: flex;
    align-items: center;
    gap: 9px;
}

.ticket-attach,
.ticket-send {
    width: 44px;
    height: 44px;
    border-radius: 15px;
    border: 1px solid rgba(255,255,255,.12);
    background: rgba(255,255,255,.08);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: .18s ease;
    position: relative;
}

.ticket-attach:hover,
.ticket-send:hover,
.ticket-attach.has-file {
    background: rgba(138, 92, 255, .35);
    transform: translateY(-1px);
}

.attach-indicator {
    position: absolute;
    right: 7px;
    top: 7px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #22c55e;
    opacity: 0;
}

.ticket-attach.has-file .attach-indicator {
    opacity: 1;
}

.ticket-text-input,
.ticket-input,
.ticket-modal textarea,
.ticket-modal input,
.ticket-modal select {
    width: 100%;
    border: 1px solid rgba(255,255,255,.13);
    background: rgba(22, 22, 22, 0.62);
    color: #fff;
    border-radius: 15px;
    outline: none;
    padding: 12px 14px;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.05);
}

.ticket-modal select,
.ticket-input[type="select"] {
    color-scheme: dark;
    appearance: auto;
}

.ticket-modal select option,
.ticket-input option {
    background: #121827;
    color: #fff;
}

.ticket-modal select:focus,
.ticket-input:focus,
.ticket-text-input:focus,
.ticket-modal textarea:focus,
.ticket-modal input:focus {
    border-color: rgba(30, 30, 30, 0.7);
    box-shadow: 0 0 0 3px rgba(20, 20, 20, 0.16), inset 0 1px 0 rgba(255,255,255,.05);
}

.ticket-text-input {
    flex: 1;
    min-height: 44px;
}

.ticket-input::placeholder,
.ticket-modal textarea::placeholder,
.ticket-modal input::placeholder,
.ticket-text-input::placeholder {
    color: rgba(255,255,255,.48);
}

.ticket-field-label {
    color: rgba(255,255,255,.7);
    font-size: 12px;
    font-weight: 800;
    margin-bottom: 6px;
}

.ticket-modal {
    color: #fff;
    overflow: hidden;
}

.ticket-modal-header,
.ticket-modal-footer {
    border-color: rgba(255,255,255,.1);
}

.ticket-modal-body {
    display: flex;
    flex-direction: column;
}

.ticket-dynamic-fields {
    display: flex;
    flex-direction: column;
    gap: 9px;
}

.ticket-cooldown {
    color: rgba(255,255,255,.56);
    font-size: 12px;
    margin: 0 0 8px 4px;
}

.image-viewer {
    position: fixed;
    inset: 0;
    z-index: 9999;
    background: rgba(0,0,0,.86);
    display: none;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.image-viewer img {
    max-width: min(1100px, 96vw);
    max-height: 88vh;
    border-radius: 18px;
}

.close-btn {
    position: fixed;
    top: 18px;
    right: 22px;
    color: #fff;
    font-size: 38px;
    cursor: pointer;
    line-height: 1;
}

.admin-modal-overlay {
    position: fixed;
    inset: 0;
    z-index: 9998;
    align-items: center;
    justify-content: center;
    background: rgba(0,0,0,.72);
    padding: 18px;
}

.admin-modal {
    width: min(520px, 100%);
    color: #fff;
    padding: 18px;
}

.admin-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    font-weight: 950;
    margin-bottom: 12px;
}

.admin-modal-close {
    border: 0;
    background: rgba(255, 255, 255, .09);
    color: #fff;
    width: 34px;
    height: 34px;
    border-radius: 12px;
}

.admin-modal-body ul {
    margin: 0;
    padding-left: 18px;
    color: rgba(255, 255, 255, .82);
}

@media (max-width: 900px) {
    .ticket-card-main,
    .ticket-hero-card {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-card-right {
        width: 100%;
        max-width: 100%;
        justify-content: flex-start;
    }

    .ticket-user-line {
        width: 100%;
    }

    .ticket-form-body {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 560px) {
    .ticket-page-shell {
        max-height: none;
        overflow: visible;
        padding-right: 0;
    }

    .ticket-card-meta,
    .ticket-detail-head,
    .ticket-reply {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-open-btn,
    .ticket-primary-btn,
    .ticket-secondary-btn,
    .ticket-danger-btn {
        width: 100%;
    }
}

/* =========================
   v3: match main web glass style + smoother motion
========================= */
.ticket-page-shell {
    gap: 1.25rem;
    max-height: calc(100vh - 120px);
    padding-right: .35rem;
    scroll-behavior: smooth;
}

.ticket-page-intro {
    display: flex;
    justify-content: space-between;
    align-items: end;
    gap: 1rem;
    padding: 0 2px .25rem;
    color: #eef4ff;
}

.ticket-page-intro .ticket-title {
    color: #fff;
    margin: 0;
    font-weight: 900;
    font-size: clamp(1.5rem, 2.6vw, 2.1rem);
}

.ticket-page-intro .ticket-subtitle {
    color: rgba(230,236,255,.72);
    max-width: 680px;
}

.ticket-page-intro .ticket-eyebrow {
    color: rgba(214, 225, 255, .72);
}

.ticket-panel,
.ticket-card,
.ticket-open-view,
.ticket-modal,
.admin-modal {
    background: linear-gradient(180deg, rgba(255,255,255,.08), rgba(255,255,255,.035));
    border: 1px solid rgba(255,255,255,.10);
    box-shadow: 0 18px 42px rgba(0,0,0,.18), inset 0 1px 0 rgba(255,255,255,.06);
    backdrop-filter: blur(18px);
    -webkit-backdrop-filter: blur(18px);
}

.ticket-card {
    border-radius: 22px;
    transition: transform .22s ease, border-color .22s ease, background .22s ease, box-shadow .22s ease, opacity .22s ease;
}

.ticket-card:hover {
    transform: translateY(-2px);
    background: linear-gradient(180deg, rgba(255,255,255,.105), rgba(255,255,255,.045));
    border-color: rgba(255,255,255,.16);
    box-shadow: 0 22px 48px rgba(0,0,0,.24), 0 0 24px rgba(255,145,0,.07), inset 0 1px 0 rgba(255,255,255,.08);
}

.ticket-card::before,
.ticket-panel::after,
.ticket-open-view::after,
.ticket-modal::after {
    opacity: .45;
}

.ticket-card::after {
    background: linear-gradient(90deg, rgba(255,145,0,.95), rgba(88,166,255,.84), rgba(124,58,237,.72));
}

.ticket-card[data-status="closed"]::after {
    background: linear-gradient(90deg, rgba(148,163,184,.75), rgba(239,68,68,.78));
}

.ticket-filter-btn,
.ticket-page-btn,
.ticket-primary-btn,
.ticket-secondary-btn,
.ticket-danger-btn,
.ticket-mini-btn,
.ticket-attach,
.ticket-send,
.admin-modal-close,
.ticket-search-wrap,
.ticket-user-line,
.ticket-meta-chip,
.ticket-input,
.ticket-text-input,
.ticket-modal .form-control,
.ticket-modal textarea,
.ticket-modal input,
.ticket-modal select {
    transition: transform .18s ease, background .18s ease, border-color .18s ease, color .18s ease, box-shadow .18s ease, opacity .18s ease;
}

.ticket-filter-btn,
.ticket-page-btn,
.ticket-primary-btn,
.ticket-secondary-btn,
.ticket-danger-btn,
.ticket-mini-btn {
    cursor: pointer;
}

.ticket-primary-btn,
.ticket-filter-btn.active {
    background: rgba(255, 145, 0, .16);
    border-color: rgba(255, 145, 0, .75);
    box-shadow: 0 10px 26px rgba(190, 136, 42, .16);
}

.ticket-primary-btn:hover,
.ticket-filter-btn.active:hover {
    background: rgba(255, 145, 0, .22);
    border-color: rgba(255, 170, 55, .95);
    box-shadow: 0 14px 32px rgba(190, 136, 42, .22);
}

.ticket-secondary-btn:hover,
.ticket-filter-btn:hover,
.ticket-page-btn:hover,
.ticket-mini-btn:hover,
.ticket-send:hover,
.ticket-attach:hover,
.admin-modal-close:hover {
    background: rgba(255,255,255,.12);
    border-color: rgba(255,255,255,.18);
    box-shadow: 0 10px 24px rgba(0,0,0,.14);
}

.ticket-search-wrap:focus-within,
.ticket-input:focus,
.ticket-text-input:focus,
.ticket-modal .form-control:focus,
.ticket-modal textarea:focus,
.ticket-modal input:focus,
.ticket-modal select:focus {
    border-color: rgba(255, 145, 0, .62) !important;
    background: rgba(255,255,255,.085) !important;
    box-shadow: 0 0 0 3px rgba(255,145,0,.12), inset 0 1px 0 rgba(255,255,255,.05) !important;
}

.ticket-modal .form-control,
.ticket-modal input,
.ticket-modal textarea,
.ticket-modal select,
.ticket-input,
.ticket-text-input {
    background: linear-gradient(180deg, rgba(255,255,255,.10), rgba(255,255,255,.05)) !important;
    color: #f7faff !important;
    border: 1px solid rgba(255,255,255,.12) !important;
    color-scheme: dark;
    box-shadow: none;
}

.ticket-modal select,
.ticket-input,
.ticket-modal .form-select {
    appearance: none;
    -webkit-appearance: none;
    -moz-appearance: none;
    background-color: #171717 !important;
    background-image:
        linear-gradient(45deg, transparent 50%, rgba(255,255,255,.78) 50%),
        linear-gradient(135deg, rgba(255,255,255,.78) 50%, transparent 50%),
        linear-gradient(180deg, rgba(255,255,255,.10), rgba(255,255,255,.05)) !important;
    background-position:
        calc(100% - 18px) 50%,
        calc(100% - 12px) 50%,
        0 0 !important;
    background-size: 6px 6px, 6px 6px, 100% 100% !important;
    background-repeat: no-repeat !important;
    padding-right: 2.4rem !important;
}

.ticket-modal select option,
.ticket-modal select optgroup,
.ticket-input option,
.ticket-input optgroup {
    background: #1d1d1d;
    color: #f7faff;
}

.ticket-meta-chip:hover,
.ticket-user-line:hover {
    background: rgba(255,255,255,.075);
    border-color: rgba(255,255,255,.12);
}

.ticket-grid { gap: 1rem; }

.ticket-toolbar {
    background: transparent;
    border: 0;
    box-shadow: none;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
    padding: 0;
}
.ticket-toolbar::after { display: none; }

.ticket-search-wrap {
    min-height: 48px;
    background: rgba(255,255,255,.06);
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 14px;
}

.ticket-page-shell::-webkit-scrollbar-thumb,
.ticket-messages::-webkit-scrollbar-thumb {
    background: rgba(255,255,255,.24);
}

@media (max-width: 900px) {
    .ticket-page-intro { display: grid; align-items: start; }
}

@media (max-width: 560px) {
    .ticket-page-shell {
        max-height: calc(100vh - 90px);
        overflow-y: auto;
        padding-right: .15rem;
    }
}

/* =========================
   v4: darker contrast + status glass colors
========================= */
.ticket-page-shell {
    color: #eef4ff;
    scrollbar-color: rgba(255,255,255,.28) rgba(255,255,255,.06);
}

.ticket-panel,
.ticket-card,
.ticket-open-view,
.ticket-modal,
.admin-modal {
    background:
        radial-gradient(circle at 12% 0%, rgba(99, 102, 241, .13), transparent 34%),
        radial-gradient(circle at 92% 16%, rgba(14, 165, 233, .09), transparent 30%),
        linear-gradient(180deg, rgba(15, 20, 35, .88), rgba(8, 12, 24, .94)) !important;
    border: 1px solid rgba(255,255,255,.13) !important;
    box-shadow:
        0 22px 58px rgba(0,0,0,.48),
        inset 0 1px 0 rgba(255,255,255,.055) !important;
}

.ticket-card {
    background:
        radial-gradient(circle at 12% 0%, rgba(99, 102, 241, .12), transparent 34%),
        linear-gradient(180deg, rgba(15, 20, 35, .86), rgba(7, 11, 22, .95)) !important;
    border-radius: 22px;
}

.ticket-card:hover {
    transform: translateY(-2px);
    border-color: rgba(255,255,255,.21) !important;
    background:
        radial-gradient(circle at 12% 0%, rgba(99, 102, 241, .16), transparent 34%),
        linear-gradient(180deg, rgba(20, 27, 46, .92), rgba(9, 14, 27, .98)) !important;
    box-shadow:
        0 28px 70px rgba(0,0,0,.58),
        0 0 0 1px rgba(255,255,255,.035) inset !important;
}

.ticket-card[data-status="open"] {
    background:
        radial-gradient(circle at 12% 0%, rgba(34, 197, 94, .22), transparent 38%),
        linear-gradient(180deg, rgba(20, 64, 44, .48), rgba(7, 14, 18, .95)) !important;
    border-color: rgba(74, 222, 128, .28) !important;
    box-shadow:
        0 22px 58px rgba(0,0,0,.44),
        0 0 34px rgba(34,197,94,.12),
        inset 0 1px 0 rgba(255,255,255,.055) !important;
}

.ticket-card[data-status="open"]:hover {
    border-color: rgba(74, 222, 128, .42) !important;
    box-shadow:
        0 30px 76px rgba(0,0,0,.56),
        0 0 42px rgba(34,197,94,.18),
        inset 0 1px 0 rgba(255,255,255,.065) !important;
}

.ticket-card[data-status="closed"] {
    background:
        radial-gradient(circle at 12% 0%, rgba(239, 68, 68, .24), transparent 38%),
        linear-gradient(180deg, rgba(88, 25, 31, .48), rgba(18, 8, 12, .95)) !important;
    border-color: rgba(248, 113, 113, .28) !important;
    box-shadow:
        0 22px 58px rgba(0,0,0,.44),
        0 0 34px rgba(239,68,68,.11),
        inset 0 1px 0 rgba(255,255,255,.055) !important;
}

.ticket-card[data-status="closed"]:hover {
    border-color: rgba(248, 113, 113, .42) !important;
    box-shadow:
        0 30px 76px rgba(0,0,0,.56),
        0 0 42px rgba(239,68,68,.16),
        inset 0 1px 0 rgba(255,255,255,.065) !important;
}

.ticket-card::after {
    background: linear-gradient(90deg, rgba(34,197,94,.95), rgba(86,211,139,.8)) !important;
}

.ticket-card[data-status="closed"]::after {
    background: linear-gradient(90deg, rgba(239,68,68,.92), rgba(248,113,113,.72)) !important;
}

.ticket-search-wrap,
.ticket-user-line,
.ticket-meta-chip,
.ticket-user-box,
.ticket-form-body,
.ticket-messages,
.ticket-reply-shell,
.ticket-message-bubble,
.ticket-qa {
    background: rgba(255,255,255,.045) !important;
    border-color: rgba(255,255,255,.095) !important;
}

.ticket-meta-chip:hover,
.ticket-user-line:hover {
    background: rgba(255,255,255,.065) !important;
    border-color: rgba(255,255,255,.15) !important;
}

.ticket-muted,
.ticket-date,
.ticket-form-footer {
    color: rgba(235,241,255,.68) !important;
}

.ticket-subtitle {
    color: rgba(230,236,255,.74) !important;
}

.ticket-open-btn,
.ticket-primary-btn.ticket-open-btn {
    background: linear-gradient(180deg, rgba(46, 204, 113, .96), rgba(22, 143, 78, .96)) !important;
    border-color: rgba(134, 255, 186, .42) !important;
    color: #fff !important;
    box-shadow: 0 13px 30px rgba(30, 180, 100, .34) !important;
}

.ticket-open-btn:hover,
.ticket-primary-btn.ticket-open-btn:hover {
    background: linear-gradient(180deg, rgba(63, 231, 135, 1), rgba(28, 165, 91, 1)) !important;
    border-color: rgba(160, 255, 205, .6) !important;
    transform: translateY(-1px);
    box-shadow: 0 17px 38px rgba(30, 200, 110, .44) !important;
}

.ticket-primary-btn:not(.ticket-open-btn),
.ticket-filter-btn.active {
    background: rgba(255, 145, 0, .18) !important;
    border-color: rgba(255, 145, 0, .76) !important;
}

.ticket-filter-btn,
.ticket-page-btn,
.ticket-primary-btn,
.ticket-secondary-btn,
.ticket-danger-btn,
.ticket-mini-btn,
.ticket-attach,
.ticket-send,
.admin-modal-close {
    transition:
        transform .18s ease,
        background .18s ease,
        border-color .18s ease,
        color .18s ease,
        box-shadow .18s ease,
        opacity .18s ease !important;
}

.ticket-filter-btn:active,
.ticket-page-btn:active,
.ticket-primary-btn:active,
.ticket-secondary-btn:active,
.ticket-danger-btn:active,
.ticket-mini-btn:active,
.ticket-attach:active,
.ticket-send:active,
.admin-modal-close:active {
    transform: scale(.97);
}

.ticket-modal select,
.ticket-input,
.ticket-modal .form-select {
    background-color: #171717 !important;
    color: #f7faff !important;
    color-scheme: dark;
}

.ticket-modal select option,
.ticket-modal select optgroup,
.ticket-input option,
.ticket-input optgroup {
    background: #181818 !important;
    color: #f7faff !important;
}

.ticket-page-shell::-webkit-scrollbar-track,
.ticket-messages::-webkit-scrollbar-track {
    background: rgba(255,255,255,.055);
}

.ticket-page-shell::-webkit-scrollbar-thumb,
.ticket-messages::-webkit-scrollbar-thumb {
    background: rgba(255,255,255,.28) !important;
    border-radius: 999px;
}

/* =========================
   v5: minimal dark web-glass style, no blue tint
========================= */
.ticket-page-shell { gap: 1rem; color: #eef4ff; }
.ticket-page-intro { padding: 0 2px .1rem; }
.ticket-page-intro .ticket-title { font-size: clamp(1.45rem, 2.4vw, 2rem); }
.ticket-panel,.ticket-open-view,.ticket-modal,.admin-modal {
    background: linear-gradient(180deg, rgba(255,255,255,.075), rgba(255,255,255,.035)) !important;
    border: 1px solid rgba(255,255,255,.095) !important;
    box-shadow: 0 18px 42px rgba(0,0,0,.24), inset 0 1px 0 rgba(255,255,255,.055) !important;
}
.ticket-card {
    padding: 15px 16px; gap: 12px; min-height: 0; border-radius: 18px;
    background: linear-gradient(180deg, rgba(255,255,255,.07), rgba(255,255,255,.032)) !important;
    border: 1px solid rgba(255,255,255,.095) !important;
    box-shadow: 0 16px 34px rgba(0,0,0,.23), inset 0 1px 0 rgba(255,255,255,.05) !important;
}
.ticket-card:hover {
    transform: translateY(-1px);
    background: linear-gradient(180deg, rgba(255,255,255,.09), rgba(255,255,255,.042)) !important;
    border-color: rgba(255,255,255,.14) !important;
    box-shadow: 0 20px 42px rgba(0,0,0,.30), inset 0 1px 0 rgba(255,255,255,.065) !important;
}
.ticket-card[data-status="open"] {
    background: linear-gradient(180deg, rgba(34,197,94,.105), rgba(255,255,255,.032)) !important;
    border-color: rgba(74,222,128,.22) !important;
    box-shadow: 0 16px 34px rgba(0,0,0,.23), 0 0 18px rgba(34,197,94,.075), inset 0 1px 0 rgba(255,255,255,.05) !important;
}
.ticket-card[data-status="open"]:hover {
    background: linear-gradient(180deg, rgba(34,197,94,.14), rgba(255,255,255,.042)) !important;
    border-color: rgba(74,222,128,.32) !important;
    box-shadow: 0 20px 42px rgba(0,0,0,.30), 0 0 24px rgba(34,197,94,.10), inset 0 1px 0 rgba(255,255,255,.065) !important;
}
.ticket-card[data-status="closed"] {
    background: linear-gradient(180deg, rgba(239,68,68,.11), rgba(255,255,255,.032)) !important;
    border-color: rgba(248,113,113,.22) !important;
    box-shadow: 0 16px 34px rgba(0,0,0,.23), 0 0 18px rgba(239,68,68,.075), inset 0 1px 0 rgba(255,255,255,.05) !important;
}
.ticket-card[data-status="closed"]:hover {
    background: linear-gradient(180deg, rgba(239,68,68,.145), rgba(255,255,255,.042)) !important;
    border-color: rgba(248,113,113,.32) !important;
    box-shadow: 0 20px 42px rgba(0,0,0,.30), 0 0 24px rgba(239,68,68,.10), inset 0 1px 0 rgba(255,255,255,.065) !important;
}
.ticket-card::before,.ticket-panel::after,.ticket-open-view::after,.ticket-modal::after { opacity: .18 !important; }
.ticket-card::after { height: 3px; background: rgba(34,197,94,.78) !important; }
.ticket-card[data-status="closed"]::after { background: rgba(239,68,68,.78) !important; }
.ticket-type { font-size: 18px; font-weight: 900; }
.ticket-card-top { margin-bottom: 7px; }
.ticket-card-meta { gap: 9px; padding-top: 11px; }
.ticket-meta-chip,.ticket-user-line,.ticket-search-wrap,.ticket-user-box,.ticket-form-body,.ticket-messages,.ticket-reply-shell,.ticket-message-bubble,.ticket-qa {
    background: rgba(255,255,255,.04) !important; border-color: rgba(255,255,255,.075) !important; box-shadow: none !important;
}
.ticket-meta-chip { padding: 9px 10px; border-radius: 14px; }
.ticket-meta-chip span { font-size: 10px; color: rgba(230,236,255,.56); }
.ticket-meta-chip strong { font-size: 12px; }
.ticket-id-pill,.ticket-status { padding: 6px 9px; }
.ticket-avatar,.ticket-message-avatar { width: 38px; height: 38px; }
.ticket-user-line { padding: 8px 10px; border-radius: 15px; }
.ticket-open-btn,.ticket-create-btn,.ticket-primary-btn.ticket-open-btn,.ticket-primary-btn.ticket-create-btn {
    background: linear-gradient(180deg, rgba(46,204,113,.95), rgba(22,143,78,.95)) !important;
    border-color: rgba(134,255,186,.38) !important; color: #fff !important;
    box-shadow: 0 10px 24px rgba(30,180,100,.26) !important;
}
.ticket-open-btn:hover,.ticket-create-btn:hover,.ticket-primary-btn.ticket-open-btn:hover,.ticket-primary-btn.ticket-create-btn:hover {
    background: linear-gradient(180deg, rgba(60,225,130,1), rgba(26,160,88,1)) !important;
    border-color: rgba(160,255,205,.55) !important; box-shadow: 0 14px 30px rgba(30,200,110,.34) !important;
}
.ticket-primary-btn:not(.ticket-open-btn):not(.ticket-create-btn),.ticket-filter-btn.active {
    background: rgba(255,255,255,.08) !important; border-color: rgba(255,255,255,.13) !important; box-shadow: 0 10px 24px rgba(0,0,0,.14) !important;
}
.ticket-filter-btn.active { color:#fff; background:rgba(255,145,0,.14) !important; border-color:rgba(255,145,0,.54) !important; }
.ticket-modal select,.ticket-input,.ticket-modal .form-select,.ticket-modal .form-control,.ticket-modal input,.ticket-modal textarea,.ticket-text-input {
    background-color:#191919 !important; background-image:linear-gradient(180deg, rgba(255,255,255,.075), rgba(255,255,255,.035)) !important;
}
@media (max-width: 900px) { .ticket-card { padding: 14px; } }

/* =========================
   v6: neutral web-glass polish
   - remove remaining blue/purple input/scroll accents
   - green create/open/send actions
   - compact mobile info chips
========================= */
.ticket-page-shell,
.ticket-messages {
    scrollbar-width: thin;
    scrollbar-color: rgba(255,255,255,.28) rgba(255,255,255,.055) !important;
}

.ticket-page-shell::-webkit-scrollbar-thumb,
.ticket-messages::-webkit-scrollbar-thumb {
    background: rgba(255,255,255,.28) !important;
    border: 2px solid rgba(8,12,24,.92);
    border-radius: 999px;
}

.ticket-page-shell::-webkit-scrollbar-thumb:hover,
.ticket-messages::-webkit-scrollbar-thumb:hover {
    background: rgba(255,255,255,.38) !important;
}

.ticket-page-shell::-webkit-scrollbar-track,
.ticket-messages::-webkit-scrollbar-track {
    background: rgba(255,255,255,.055) !important;
    border-radius: 999px;
}

.ticket-modal .form-control,
.ticket-modal .form-select,
.ticket-modal input,
.ticket-modal textarea,
.ticket-modal select,
.ticket-input,
.ticket-text-input,
.ticket-search {
    background-color: rgba(26, 26, 26, 0.82) !important;
    background-image: linear-gradient(180deg, rgba(255,255,255,.065), rgba(255,255,255,.032)) !important;
    color: #f7faff !important;
    border-color: rgba(255,255,255,.12) !important;
    caret-color: #ffffff;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.035) !important;
    outline: none !important;
}

.ticket-search {
    background: transparent !important;
    background-image: none !important;
    border: 0 !important;
    box-shadow: none !important;
}

.ticket-search-wrap:focus-within,
.ticket-input:focus,
.ticket-text-input:focus,
.ticket-modal .form-control:focus,
.ticket-modal .form-select:focus,
.ticket-modal textarea:focus,
.ticket-modal input:focus,
.ticket-modal select:focus {
    background-color: rgba(30, 30, 30, 0.94) !important;
    background-image: linear-gradient(180deg, rgba(255,255,255,.075), rgba(255,255,255,.04)) !important;
    border-color: rgba(255,255,255,.24) !important;
    box-shadow: 0 0 0 3px rgba(255,255,255,.07), inset 0 1px 0 rgba(255,255,255,.05) !important;
}

.ticket-modal select,
.ticket-modal .form-select,
select.ticket-input {
    background-color: #1e1e1e !important;
    background-image:
        linear-gradient(45deg, transparent 50%, rgba(255,255,255,.72) 50%),
        linear-gradient(135deg, rgba(255,255,255,.72) 50%, transparent 50%),
        linear-gradient(180deg, rgba(255,255,255,.065), rgba(255,255,255,.032)) !important;
    background-position:
        calc(100% - 18px) 50%,
        calc(100% - 12px) 50%,
        0 0 !important;
    background-size: 6px 6px, 6px 6px, 100% 100% !important;
    background-repeat: no-repeat !important;
}

.ticket-attach:hover,
.ticket-attach.has-file {
    background: rgba(255,255,255,.12) !important;
    border-color: rgba(255,255,255,.18) !important;
    box-shadow: 0 10px 24px rgba(0,0,0,.16) !important;
}

.ticket-send,
.ticket-send:hover {
    background: linear-gradient(180deg, rgba(46,204,113,.95), rgba(22,143,78,.95)) !important;
    border-color: rgba(134,255,186,.38) !important;
    color: #fff !important;
}

.ticket-send:hover {
    background: linear-gradient(180deg, rgba(60,225,130,1), rgba(26,160,88,1)) !important;
    box-shadow: 0 12px 28px rgba(30,180,100,.30) !important;
}

.ticket-card-meta {
    align-items: stretch;
}

.ticket-meta-chip {
    min-height: 0 !important;
    line-height: 1.2;
}

@media (max-width: 560px) {
    .ticket-card-meta {
        display: grid !important;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        gap: 7px !important;
        padding-top: 9px !important;
        flex-direction: initial !important;
        align-items: stretch !important;
    }

    .ticket-meta-chip {
        min-width: 0 !important;
        flex: initial !important;
        padding: 7px 8px !important;
        border-radius: 12px !important;
    }

    .ticket-meta-chip span {
        font-size: 9px !important;
        letter-spacing: .045em !important;
        margin-bottom: 2px !important;
    }

    .ticket-meta-chip strong {
        font-size: 11px !important;
        line-height: 1.18 !important;
    }

    .ticket-card {
        gap: 10px !important;
        padding: 12px !important;
        border-radius: 16px !important;
    }

    .ticket-user-line {
        padding: 7px 8px !important;
        gap: 8px !important;
    }

    .ticket-avatar,
    .ticket-message-avatar {
        width: 34px !important;
        height: 34px !important;
    }

    .ticket-type {
        font-size: 16px !important;
    }

    .ticket-id-pill,
    .ticket-status {
        padding: 5px 8px !important;
        font-size: 10px !important;
    }
}

@media (max-width: 380px) {
    .ticket-card-meta {
        grid-template-columns: 1fr;
    }
}

/* =========================================================
   FINAL MOBILE REPLY BAR FIX
   Keeps attach + input + send on the SAME row on phones.
   This must stay at the bottom of tickets.css.
========================================================= */
.ticket-reply-shell {
    width: 100% !important;
    padding: 10px !important;
}

.ticket-reply {
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    gap: 9px !important;
    width: 100% !important;
    min-width: 0 !important;
}

.ticket-attach,
.ticket-send {
    flex: 0 0 44px !important;
    width: 44px !important;
    min-width: 44px !important;
    max-width: 44px !important;
    height: 44px !important;
    padding: 0 !important;
}

.ticket-text-input {
    flex: 1 1 auto !important;
    min-width: 0 !important;
    width: auto !important;
    height: 44px !important;
    min-height: 44px !important;
    padding: 0 13px !important;
    border-radius: 15px !important;
    background-color: rgba(26, 26, 26, 0.86) !important;
    background-image: linear-gradient(180deg, rgba(255,255,255,.065), rgba(255,255,255,.032)) !important;
    color: #f7faff !important;
    border: 1px solid rgba(255,255,255,.12) !important;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.035) !important;
}

@media (max-width: 560px) {
    .ticket-reply {
        display: flex !important;
        flex-direction: row !important;
        align-items: center !important;
        gap: 7px !important;
        flex-wrap: nowrap !important;
    }

    .ticket-attach,
    .ticket-send {
        flex: 0 0 40px !important;
        width: 40px !important;
        min-width: 40px !important;
        max-width: 40px !important;
        height: 40px !important;
        border-radius: 13px !important;
    }

    .ticket-attach svg,
    .ticket-send svg {
        width: 19px !important;
        height: 19px !important;
    }

    .ticket-text-input {
        flex: 1 1 auto !important;
        min-width: 0 !important;
        width: auto !important;
        height: 40px !important;
        min-height: 40px !important;
        padding: 0 11px !important;
        font-size: 13px !important;
        border-radius: 13px !important;
    }
}

@media (max-width: 380px) {
    .ticket-reply-shell {
        padding: 8px !important;
    }

    .ticket-reply {
        gap: 6px !important;
    }

    .ticket-attach,
    .ticket-send {
        flex-basis: 37px !important;
        width: 37px !important;
        min-width: 37px !important;
        max-width: 37px !important;
        height: 37px !important;
        border-radius: 12px !important;
    }

    .ticket-text-input {
        height: 37px !important;
        min-height: 37px !important;
        font-size: 12px !important;
        padding: 0 10px !important;
    }
}


.ticket-unread-dot {
    display: inline-flex;
    align-items: center;
    margin-left: 8px;
    padding: 3px 8px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 800;
    letter-spacing: .04em;
    color: #d9ffe8;
    background: rgba(34, 197, 94, .18);
    border: 1px solid rgba(34, 197, 94, .32);
    box-shadow: 0 0 16px rgba(34, 197, 94, .14);
}


/* =========================================================
   AJAX ticket notification badge + sound pulse helper
========================================================= */
#ticketNotificationBadge,
.ticket-badge {
    align-items: center;
    justify-content: center;
}

.ticket-badge-pulse {
    animation: ticketBadgePulse 1.35s ease-in-out infinite;
}

@keyframes ticketBadgePulse {
    0% { box-shadow: 0 0 0 0 rgba(255, 59, 59, .52); }
    70% { box-shadow: 0 0 0 7px rgba(255, 59, 59, 0); }
    100% { box-shadow: 0 0 0 0 rgba(255, 59, 59, 0); }
}

/* =========================================================
   Final reply textarea fix
   No separate dark/blue background, stays inside glass reply bar.
========================================================= */
.ticket-reply-shell {
    background: rgba(255,255,255,.045) !important;
    border: 1px solid rgba(255,255,255,.075) !important;
    border-radius: 18px !important;
}

.ticket-message-textarea,
.ticket-text-input.ticket-message-textarea {
    background: transparent !important;
    background-color: transparent !important;
    background-image: none !important;
    border: 0 !important;
    box-shadow: none !important;
    resize: none !important;
    overflow-y: auto !important;
    line-height: 1.35 !important;
    min-height: 44px !important;
    max-height: 120px !important;
    padding: 12px 4px !important;
}

.ticket-message-textarea:focus,
.ticket-text-input.ticket-message-textarea:focus {
    background: transparent !important;
    background-color: transparent !important;
    background-image: none !important;
    border: 0 !important;
    box-shadow: none !important;
}

@media (max-width: 560px) {
    .ticket-message-textarea,
    .ticket-text-input.ticket-message-textarea {
        min-height: 40px !important;
        height: 40px !important;
        padding: 10px 2px !important;
    }
}

@media (max-width: 380px) {
    .ticket-message-textarea,
    .ticket-text-input.ticket-message-textarea {
        min-height: 37px !important;
        height: 37px !important;
        padding: 9px 2px !important;
    }
}